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Magma Moulding Ltd's Privacy Policy


Hello. We are Magma Moulding Ltd ("Magma"). Here's how we protect your data and respect your privacy. We have based this policy on the fantastic, jargon-free policy developed by Juro, who open-sourced their policy - get the free privacy policy template. Many thanks to Juro Online Limited and Stefania Passera for their fantastic work on their policy and for making it open-source - we'd never have ended up with anything this good without them.

Our role in your privacy

If you are a Magma customer, subscriber to our newsletter or if you use the 'Get a Quote' feature on our website, or just browsing our website, this policy applies to you. We take data protection seriously; if you have any questions, get in touch.

Our responsibilities

If you supply us with personal information (such as contact details) directly via Magma's website or subsequently provide us with information about you if you become a customer of Magma, we act as the ‘data controller’ of personal data about you. In relation to your use of our website we act as as the ‘data processor’ of personal data in the information as the website is hosted by, and we have limited analytics capabilities regarding website visitors.

If you’re looking for a job with us, a different policy applies. See the information on the careers page of the Magma's website for further information.

We are registered as a data controller at the UK Information Commissioner’s Office under number ZB066756.

We do not have a data protection officer, but Kieran Donovan is responsible for data protection matters at Magma You can reach him at


Your responsibilities

The following are your responsibilities:​

  • Read this Privacy Policy

  • If you are our customer, please also check our contracts / purchase order T's and C's with you: they may contain further details on how we collect and process your data

  • If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy

When and how we collect data

From the first moment you interact with Magma, we are collecting data. Sometimes you provide us with data, sometimes we collect data about you, either automatically or sometimes from other sources, like publicly available websites or from a trusted data supplier. Here’s when and how we collect data:

We collect data from you when:

  • you browse our website

  • we identify you as a potential customer

  • you request a quote from us

  • we call you

  • you receive emails or other marketing communications from us

  • you chat with us for customer support

  • you opt-in to marketing communications

You give data to us when: 

  • you visit our website

  • you request a quote from us

  • we call you

  • you receive emails or other marketing communications from us

  • you chat with us for customer support

  • you opt-in to marketing communications

The types of data we collect

Contact details and other information to identify you Your name, address, telephone number, email address, LinkedIn profile information etc.

Financial information: Your bank account number, sort code, credit/debit card details, etc.

Information regarding your internet activity: Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.


Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions, etc.

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Improving our website: Testing features, interacting with you via marketing promotions, including requests for feedback and questionnaires, managing landing pages, heat mapping our site, traffic optimisation and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this. The legal bases on which we do this are CONTRACT and LEGITIMATE INTERESTS.

Newsletters and other marketing communications: Sending you emails and messages about events and new features, products and services, and content. The legal basis on which we do this is CONSENT.

For the purposes of the above:

CONSENT means that you have given clear consent for you to process your personal data for a specific purpose. Remember you can change your mind at any time. If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at

If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.

CONTRACT means that processing your data is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into that contract.
LEGITIMATE INTERESTS means that processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.
These legitimate interests are:
  • Gaining insights from your behaviour on our website

  • Delivering, developing and improving our products and services

  • Enabling us to enhance, customise or modify our services and communications
    Promoting and marketing Magma to potential business customers

  • Determining whether marketing campaigns are effective

  • Enhancing data security


In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

Your privacy choices and rights

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to contact you if you submit an enquiry without personal data. You can choose not to provide us with personal data


You can block cookies by activating a setting on your browser allowing you to refuse cookies, or by using the cookie tool on our website. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and Magma, but certain services (like our support webchat) will not work effectively.

You can turn off cookies


We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at


You can ask us not to use your data for marketing.


Your rights 

You can exercise your rights by sending us an email at This includes the right to ask us supplementary information about:

  • The categories of data we’re processing

  • The purposes of data processing

  • The categories of third parties to whom the data may be disclosed

  • How long the data will be stored (or the criteria used to determine that period)

  • Your other rights regarding our use of your data


We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have the right to access information we hold about you.


You have the right to make us correct any inaccurate personal data about you.


We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour or your specific requirements as a customer).

You can object to us using your data for profiling you or making automated decisions about you.


We will give you a copy of your data should you make a written request to us to do so in writing. You should make this request to Kieran Donovan at We will not provide any information to the extent that this involves disclosing data about any other individual.

You have the right to be ‘forgotten’ by us.


Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at

You have the right to lodge a complaint regarding our use of your data.


If you wish to exercise your rights in this regard, please contact the us at


How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. Please remember:

  • You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure

  • If you believe your privacy has been breached, please contact us immediately on


Where do we store the data?

The personal data we collect is processed at our offices in Plymouth (where we have a server) and in the cloud (via MS365 and Google – our principal productivity tools) and in any data processing facilities operated by the third parties identified below. Some of these facilities are outside the UK and EEA.

If we transfer or store your information outside the UK or EEA, we take steps required by law to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy. Normally, this involves us conducting a data transfer risk assessment and requiring our suppliers to enter binding contractual commitments with us designed to protect your data.

How long do we store your data?

If you’ve been a Magma customer, we’ll delete your personal data from our systems seven years after you stop being a Magma customer. We keep the information in this time in case there are any legal claims relating to your time as a customer.

If we contacted you about our services or you requested a quote or other information from us, we’ll delete your personal data from our systems three years after we last contacted you. This stops us contacting you again too soon if you’re not interested in our products and services right now.

Third parties who process your data

Businesses like Magma Moulding Ltd often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.

Where personal data is transferred to a third party in a country outside the UK or European Economic Area (EEA) that is not considered to offer an adequate level of protection for personal data, we conduct a transfer risk assessment and ensure that we have in place a binding contract with them containing the current version of the standard contractual clauses with them. Generally, we use the European Commission Standard Contractual Clauses, supplemented by the UK’s International Data Transfer Addendum. We continually monitor this transfer mechanism.

Any data transfers outside the UK or EEA are encrypted and generally do not include special categories of personal data.

Our principal providers are:

  • Microsoft and Google which are our principal productivity tools. We will store your personal data in these services. This data is stored in the UK, the EEA or the US, depending on your data region.

  • which we use to power our website. This data is stored in the UK, the EEA or the US, depending on your data region.


We use cookies, which are small text files that are stored where you browse a website and may help improve the browsing experience.


Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Magma. These may be ‘session’ cookies, meaning they delete themselves when you leave Magma, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also use our cookie banner to manage your preferences. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website or app will not function fully. In some cases, our website or app may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Thank you

Well done for getting this far. Don't forget to check this policy every so often as we update it from time to time.

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